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Last Updated: 4 March 2026
This Returns and Refund Policy explains how returns, cancellations, and refunds are handled when purchasing microbiome testing kits through guthealthtest.co.uk.
Gut Health Test operates as a facilitation platform that helps customers purchase microbiome testing kits supplied and analysed by independent laboratory providers. We do not manufacture the kits, conduct laboratory testing, or analyse biological samples ourselves.
If you have questions regarding returns or refunds, please contact us using the details below.
Telephone: 07848440539
Email: info@guthealthtest.co.uk
Address: Birchfield Road, Widnes WA8 7TG
Gut Health Test provides an online platform that allows customers to purchase microbiome testing kits from independent testing providers.
The testing kits, laboratory analysis, and microbiome reports are provided by independent laboratories. Because of this, certain aspects of the return and refund process may depend on the policies of the laboratory provider.
Under UK consumer protection law, you may have the right to cancel certain purchases made online within 14 days of receiving the product, provided that the product has not been opened or used.
This right may not apply where products are sealed for hygiene or health protection reasons and the seal has been broken.
If you wish to return a microbiome testing kit, you should contact us as soon as possible.
In order to be eligible for a return, the kit must generally:
• Be unused
• Remain sealed in its original packaging
• Not have been registered or activated with the laboratory provider
Returns that do not meet these conditions may not be eligible for a refund.
Once a testing kit has been opened, activated, or used to collect a biological sample, it cannot normally be returned or refunded due to hygiene and safety considerations.
Additionally, once a sample has been submitted to the laboratory for analysis, the order is considered fulfilled and is not eligible for cancellation.
If your testing kit arrives damaged, defective, or incomplete, please contact us as soon as possible.
Where a product is confirmed to be faulty or damaged, we will work with the laboratory provider to arrange an appropriate solution, which may include:
• Replacement of the testing kit
• Refund of the purchase price where appropriate
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been dispatched, we may be able to cancel the order and provide a refund.
If the order has already been dispatched, you may need to return the unopened kit in accordance with the return conditions described above.
Where a refund is approved, it will usually be processed using the same payment method used for the original purchase.
Refund processing times may vary depending on payment providers and banks but are typically completed within several business days after the refund has been authorised.
If you do not receive your testing kit within the expected delivery timeframe, please contact us so we can investigate the issue with the delivery provider.
In cases where a package is lost or significantly delayed, we will work with the supplier or delivery company to resolve the matter.
If you have concerns regarding a purchase made through our website, please contact us and we will do our best to assist.
Complaints relating to laboratory analysis, microbiome reports, or scientific interpretations of results should be directed to the laboratory provider responsible for performing the testing.
We may update this Returns and Refund Policy from time to time to reflect changes in our services or legal obligations.
The most recent version will always be published on this page along with the date of the latest update.
If you have any questions regarding this Returns and Refund Policy, please contact us.
Telephone: 07848440539
Email: info@guthealthtest.co.uk
Address: Birchfield Road, Widnes WA8 7TG
