FREE SHIPPING ON UK ORDERS
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FREE SHIPPING ON UK ORDERS
Last Updated: 4 March 2026
This Shipping and Delivery Policy explains how microbiome testing kits purchased through guthealthtest.co.uk are delivered.
Gut Health Test operates as an online facilitation platform that helps customers purchase microbiome testing kits supplied by independent laboratory providers. We do not manufacture the kits or operate delivery services ourselves.
If you have questions regarding delivery, please contact us using the details below.
Telephone: 07848440539
Email: info@guthealthtest.co.uk
Address: Birchfield Road, Widnes WA8 7TG
Once an order is placed through our website, it will be processed and forwarded to the relevant laboratory provider responsible for supplying the testing kit.
Orders are typically processed within 1–2 working days, although processing times may vary depending on supplier availability and operational requirements.
Customers will normally receive confirmation once the order has been successfully placed.
Testing kits are dispatched by the laboratory provider or fulfilment partner and delivered to the address provided during checkout.
Delivery is usually completed using a recognised postal or courier service.
Estimated delivery times will depend on your location and the delivery provider used.
While delivery times may vary, typical delivery estimates may include:
• UK deliveries: usually within 2–5 working days after dispatch
• International deliveries: delivery times may vary depending on destination and customs procedures
Delivery timeframes are estimates only and cannot be guaranteed.
Occasionally, deliveries may be delayed due to circumstances outside our control. This may include:
• Postal or courier service disruptions
• Weather conditions
• Customs clearance delays
• High seasonal demand
Gut Health Test is not responsible for delays caused by third-party delivery providers, but we will assist customers in investigating delivery issues where possible.
Customers are responsible for providing accurate delivery details when placing an order.
If an incorrect delivery address is provided, this may result in delivery delays or the package being returned to the sender. In such cases, additional delivery charges may apply.
If you have not received your testing kit within the expected delivery timeframe, please contact us so we can investigate the issue.
We may liaise with the delivery provider or laboratory supplier to determine the status of the shipment and arrange a suitable resolution where appropriate.
In some cases, microbiome testing kits may be available for delivery outside the United Kingdom.
Customers ordering internationally may be responsible for:
• Import duties or taxes
• Customs clearance requirements
• Compliance with local regulations regarding biological sample testing
These responsibilities will depend on the destination country.
Microbiome testing kits usually include instructions explaining how to return your sample to the laboratory provider.
Depending on the testing provider, the kit may include:
• Prepaid return packaging
• Instructions for returning the sample by post
Customers should carefully follow the instructions included with the kit to ensure the sample reaches the laboratory safely.
If you have questions about shipping, delivery, or the status of your order, please contact us.
Telephone: 07848440539
Email: info@guthealthtest.co.uk
Address: Birchfield Road, Widnes WA8 7TG
We may update this Shipping and Delivery Policy from time to time to reflect changes in delivery arrangements, suppliers, or legal requirements.
The most recent version will always be published on this page along with the date of the latest update.
